FREQUENTLY ASKED QUESTIONS
WHAT IS THE LOOK SLIMMER GUARANTEE?
The Look Slimmer Guarantee allows you to wear your first CoreWear undershirt for up to 100 DAYS. If you're not satisfied, you can return it for free. Guaranteed.
Just reach out at Contact@GetCoreWear.com to schedule your return.
WHAT DOES 100 DAY TRIAL + FREE RETURNS MEAN?
We offer free and easy returns for all domestic orders. Your first CoreWear product can be returned for a full refund or store credit within 100 days of purchase. Please contact Customer Support to schedule the return and receive a prepaid return label. Expedited shipping charges are non-refundable. International shipments are not eligible for return. All domestic (USA) orders are eligible for the Free Returns policy.
WHEN WILL MY ORDER SHIP?
After your payment is verified, your order will ship within 24 hours! Purchases made after 12 PM EST will be shipped out the next business day. Please allow 24 hours after shipping for order tracking information to go live.
CONCERNS ABOUT MY ORDER
I NEED TO CHANGE SOMETHING ABOUT MY ORDER. CAN I DO THAT?
If you need to change or cancel your order, please CONTACT US immediately. Unfortunately, once our warehouse has processed your order, we will be unable to make any changes!
I RECEIVE A DAMAGED ITEM, WHAT DO I DO?
Receive a damaged item? Please reach out to our Customer Support team at CONTACT@GETCOREWEAR.COM and they will help resolve the issue immediately!
HOW LONG DOES IT TAKE TO PROCESS MY RETURN?
Once you notify us that you would like a return, we'll email you a link to our returns portal within 24 hours.
Once your return has been received by the warehouse and it complies with our returns policy, we will refund you by your original payment method. Please be aware that payments can take up to 7 working days to process depending on your bank or payment provider. Free returns apply to all orders that were shipped with USPS First Class. Free returns does not apply to expedited shipping methods.
After we have issued the refund, it will take up to 3 business days for the funds to be placed back on your credit card or Paypal account.